ProntoPro is a leading local services marketplace. Our purpose is to make it easy to find good quality, trusted providers by using the latest technologies and machine learning algorithms. We recently joined forces with Turkey&#8217;s number one Armut. We&#8217;re accelerating our sustainable growth with the new investment round of 15 Million &#8364; and increasing the number of operating countries to 14 in the EMEA region.&#160; We are the market leader in Italy, Turkey as well as&#160; Romania, and Egypt. Our impact keeps growing in the UK and Saudi Arabia with HomeRun; Spain, and Germany with ProntoPro brands. In our quest to be the leader of the Europe and Middle East local services market, we have more exciting market launches ahead of us!Our strength is rooted in our core values: always putting our customers first, solving problems with data, and continuous learning. Our customer-centric and technology-based approach enabled us to change the local services industry and we&#8217;ll continue to do this on a global scale. We offer a world-class working environment where entrepreneurial spirits speed up their careers. Our like-minded &amp; dynamic team members are the best in their class with international experience. We work hard and have fun together!Thanks to our continuous growth, we are looking for new superstars who share our passion to transform the way people find local services and want to make a real impact. Join us on our journey to be the world-leader local services marketplace!&#160;We seek a talented Mid-Level Site Reliability Engineer with a strong understanding of AWS and experience building scalable, highly available infrastructure to join our rapidly growing team.&#160;<h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">You Will:</h2><ul><li style="list-style-type:disc;">Design, implement, and maintain scalable, highly available infrastructure on AWS.</li><li style="list-style-type:disc;">Ensure that our systems are secure, monitoring and responding to security threats and incidents.</li><li style="list-style-type:disc;">Automate infrastructure deployment and management with AWS CDK and TypeScript.</li><li style="list-style-type:disc;">Troubleshoot and debug issues in a timely manner.</li><li style="list-style-type:disc;">Ensure that every user has a reliable experience when using our products.</li></ul>&#160;<h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">You Have:</h2><ul><li style="list-style-type:disc;">Good level of English proficiency, both spoken and written.</li><li style="list-style-type:disc;">Experience with Linux systems.</li><li style="list-style-type:disc;">Knowledge of AWS and experience building scalable, highly available infrastructure.</li><li style="list-style-type:disc;">Familiarity with network and application security concepts.</li><li style="list-style-type:disc;">with container solutions and container orchestration technologies such as AWS ECS and AWS Fargate.</li><li style="list-style-type:disc;">Experience with IaC patterns and management tools such as AWS CDK, Terraform, Packer, Chef, Puppet, Ansible, or similar.</li><li style="list-style-type:disc;">Experience with CI/CD pipelines and SRE practices.</li><li style="list-style-type:disc;">Strong analytical and problem-solving skills.</li><li style="list-style-type:disc;">A hunger for knowledge, including new technologies and skills.</li><li style="list-style-type:disc;">Ability to work independently and as part of a team with a sense of urgency and integrity.</li></ul>&#160;<h3 style="line-height:1.38;margin-top:21px;margin-bottom:5px;">Bonus points</h3><ul><li style="list-style-type:disc;">Experience with AWS CDK.</li><li style="list-style-type:disc;">Experience with SQL relational databases.</li><li style="list-style-type:disc;">Experience with NoSQL databases.</li><li style="list-style-type:disc;">Knowledge of a programming language (Typescript/C#/Go/Python).</li><li style="list-style-type:disc;">Knowledge of networking stack and topologies.</li></ul> &#160;<h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">Selection Steps:</h2><ol><li style="list-style-type:decimal;">HR Interview</li><li style="list-style-type:decimal;">Case-Study</li><li style="list-style-type:decimal;">First Interview with Team Leader to test technical skills</li><li style="list-style-type:decimal;">Second Interview with Tech Lead/Engineering manager and a Director of Engineering to assess cultural fit</li><li style="list-style-type:decimal;">Bar-Raising with our CEO&#160;</li></ol>&#160;<h2 style="line-height:1.38;margin-top:24px;margin-bottom:8px;">What we Offer</h2><ul><li style="list-style-type:disc;">An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment</li><li style="list-style-type:disc;">Great, knowledgeable colleagues - we spend much time together and constantly learn from each other</li><li style="list-style-type:disc;">Beautiful central office in Milan, with in-office foosball and Xbox to let some steam after work</li><li style="list-style-type:disc;">Flexible working hours and the possibility to work from home&#160;</li><li style="list-style-type:disc;">Lunch vouchers, free fruit &amp; coffee&#160;</li><li style="list-style-type:disc;">EVERYDAY casual dress code, with Friday beers on us!</li></ul>

Mid Level Site Reliability Engineer

Mid Level Backend Engineer

Senior Backend Engineer

You Will&#160;<ul><li>Design, launch and track our global Google Ads campaigns;</li><li>Improve site &amp; app conversions with search, display, video, remarketing and app ads;&#160;</li><li>Test, test, test - Constantly A-B test ad copies and visuals;</li><li>Analyze the results of our digital campaigns and take immediate action based on your learnings;</li><li>Work on daily reporting and budget optimisation to improve campaign ROIs;</li><li>Keep up to date with domestic and global digital marketing best practices;</li><li>Continuously find new areas to improve;&#160;</li><li>Closely monitor the attribution and measurement of paid campaigns to ensure seamless tracking throughout the full funnel.</li></ul> You Have&#160;<ul><li>Bachelor's / Master's degree from a top school with a study in Engineering, Economics or Business department;</li><li>1+ years experience in Google Ads related role preferably in a technology company or a fast paced environment;</li><li>High level English &amp; Italian proficiency;</li><li>Solid experience with Google Ads;</li><li>Solid experience with Google &#160;Analytics or similar reporting tool;</li><li>Preferably SQL knowledge or similar data analysis skills;</li><li>A self-starter mindset and can-do attitude;</li><li>Excellent communication and problem solving skills;</li><li>Hunger for knowledge including new technologies and skills;</li><li>Courage to face ambiguity and uncertainty.</li></ul> Selection steps - how it works&#160;&#160;<ul><li>First step: If you successfully pass the resum&#232; screening process, you will have a call with one of our recruiters</li><li>Second step: Interview with the supervisor and HR</li><li>Third step: Technical challenge through which we will test your reasoning and skills&#160;</li><li>Then: Interview with the Team Manager</li></ul>We will evaluate your candidature at every stage of the recruiting flow. No matter what stage you get, we will always share feedback with you. It is crucial for us to make it a learning experience and we are thankful for the time people spend with us.&#160; Our Culture and Environment&#160;&#160;<ul><li>An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment</li><li>Great, knowledgeable colleagues - we spend much time together and constantly learn from each other</li><li>Beautiful central office in Milan, with in-office foosball and xbox to let some steam after work</li><li>Italian &amp; English language courses</li><li>Flexible working hours and a possibility to work from home&#160;</li><li>Lunch vouchers, free fruit &amp; coffee&#160;</li><li>EVERYDAY casual dress code, with Friday beers on us!</li></ul>

Performance Marketing Associate

&#160;Your Role:You will be part of the Customer Care team who daily assists our users and provide them with the best customer experience possible.&#160;<ul><li style="list-style-type:disc;">Ensure timely resolution of issues in line with SLA</li><li style="list-style-type:disc;">Guarantee quality resolution of problems reported by customers via our support channels in line with our CSAT's goals</li><li style="list-style-type:disc;">Guarantee customer satisfaction by providing professional technical assistance related to costs, service quality, and quickness</li><li style="list-style-type:disc;">Collect and share with other teams pros' feedback&#160;</li><li style="list-style-type:disc;">Manage support requests from customers in some European countries&#160;</li></ul>&#160;&#160;&#160;You:You are a proactive and enthusiastic person, willing to prove yourself in a dynamic environment;You wish to deliver the highest customer care service to our users;You have excellent interpersonal skills and attention to detail&#160;Requirements:<ol><li style="list-style-type:decimal;">Registration with protected categories law 68/99;</li><li style="list-style-type:decimal;">Preferable knowledge of Zendesk&#160;</li><li style="list-style-type:decimal;">Good understanding of English;</li><li style="list-style-type:decimal;">Preferable experience in the role of at least 2 years.</li></ol>&#160;Selection Steps<ol><li style="list-style-type:decimal;">HR Phone Call</li><li style="list-style-type:decimal;">Technical Assignment</li><li style="list-style-type:decimal;">Technical Interview</li><li style="list-style-type:decimal;">Final Interview</li></ol>&#160;Culture and environment - What to expect:<ul><li style="list-style-type:disc;">Competitive salary;</li><li style="list-style-type:disc;">Freedom to test, fail and test again in a fast-paced environment;</li><li style="list-style-type:disc;">Never-ending growth opportunities supported by learning &amp; development fund;</li><li style="list-style-type:disc;">A working environment where you can bring impact in your daily activities and contribute to the success of the business;</li><li style="list-style-type:disc;">Company Events like parties, game nights, and a fantastic office in central Milan where we have beers each Friday with foosball tournaments or Xbox games;</li></ul>

Customer Care Specialist (Categoria Protetta)

Internship at Marketing&#160; Our international marketing team supports the online and offline marketing activities in 14 different markets for both customers and service providers.&#160; During your internship you will support the performance marketing team and will have the opportunity to learn how the performance marketing channels work.&#160; The project usually lasts up to 6 months. We have a strong preference for curricular internships.&#160;Your Role: Performance Marketing Intern&#160;&#160;<ul><li>You will support performance marketing activities&#160;based on the global marketing strategy and goals</li><li>You will help plan and execute marketing campaigns (design, launch and track campaigns across multiple online channels including web and mobile in many international markets)</li><li>You will support the marketing team on reporting and budget optimization to improve campaign ROIs and take action based on your learnings</li><li>You will solve problems that have never been solved before; you will think, try, fail, repeat, and win</li></ul>&#160;You&#160;&#160;<ul><li>You speak Italian (native level) and English (fluent)</li><li>You are currently studying at a University and need an internship for your degree</li><li>You have some experience in performance marketing (different advertising platforms and tools)</li><li>You are analytical and already have had experience with Excel/Google Sheets</li><li>You want to work in a fast-paced and dynamic environment</li><li>You are itching for real responsibility - to be in a position where you can really make or break the company</li><li>You want to build something huge that will change the way all your friends and family look for services</li><li>You figure things out. You do not expect nor need hand-holding</li></ul>&#160;Selection steps - how it works&#160;&#160;<ul><li>First step: If you successfully pass the resum&#232; screening process, you will have a call with one of our recruiters</li><li>Second step: Interview with the supervisor and HR</li><li>Third step: Technical challenge through which we will test your reasoning and skills&#160;</li><li>Then: Interview with the Team Manager</li></ul>&#160;We will evaluate your candidature at every stage of the recruiting flow. No matter what stage you get, we will always share feedback with you. It is crucial for us to make it a learning experience and we are thankful for the time people spend with us.&#160;&#160;Our culture and environment - what you can expect &#160;&#160;<ul><li>An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment</li><li>Great, knowledgeable colleagues - we spend much time together and constantly learn from each other</li><li>Beautiful central office in Milan, with in-office foosball and xbox to let some steam after work</li><li>Flexible working hours and a possibility to work from home&#160;</li><li>Lunch vouchers, free fruit &amp; coffee&#160;</li><li>EVERYDAY casual dress code, with Friday beers on us! &#160;</li></ul>

Performance Marketing Intern

Position within the Marketing Team We work on making the platform easily accessible to both customers and professionals, through organic and paid marketing activities that cover all possible channels. There is also a team in charge of PR, social media and communications who cares about external communication, both to our professionals and clients.&#160; During your internship you will support the team of Content &amp; Community and will have the opportunity to learn from them &#160;e-mail &amp; content marketing tools, processes and dynamics.&#160;&#160;Your Role: Email &amp; Content Marketing Associate&#160;<ul><li>You will support content marketing activities to improve brand awareness, and roll out the content strategy based on the global marketing strategy and goals</li><li>You will help plan strategies and execute marketing campaigns (email marketing, content marketing)</li><li>You will manage deadlines and the quality of work</li><li>You will solve problems that have never been solved before; you will think, try, fail, repeat, and win</li></ul>&#160;You&#160;<ul><li>You speak Italian (native level) and English (fluent)</li><li>You are registered within the protected categories ("categoria protetta") as per law 68/99</li><li>You have some experience with the content side of marketing (email marketing tools like Mailchimp, Customer IO, social media management, etc.)</li><li>You are analytical and already have had experience with Excel/Google Sheets</li><li>You are itching for real responsibility - to be in a position where you can really make or break the company</li><li>You want to build something huge that will change the way all your friends and family look for services</li><li>You figure things out. You do not expect nor need hand-holding</li></ul>&#160;Selection steps - how it works&#160;<ul><li>First step: If you successfully pass the resum&#232; screening process, you will have a call with one of our recruiters;&#160;</li><li>Second step: Interview with the supervisor and HR</li><li>Third step: Technical challenge through which we will test your reasoning and skills&#160;</li><li>Then: Interview with the Team Manager</li></ul>&#160;We will evaluate your candidature at every stage of the recruiting flow. No matter what stage you get, we will always share feedback with you. It is crucial for us to make it a learning experience and we are thankful for the time people spend with us.&#160; Our culture and environment - what you can expect&#160;&#160;<ul><li>An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment</li><li>Great, knowledgeable colleagues - we spend much time together and constantly learn from each other</li><li>Beautiful central office in Milan, with in-office foosball and xbox to let some steam after work</li><li>Flexible working hours and a possibility to work from home&#160;</li><li>Lunch vouchers, free fruit &amp; coffee&#160;</li><li>EVERYDAY casual dress code, with Friday beers on us! &#160;</li></ul>

Email & Content Marketing Associate (Categoria Protetta)

Internship at Marketing We work on making the platform easily accessible to both customers and professionals, through organic and paid marketing activities that cover all possible channels. There is also a team in charge of PR, social media and communications who cares about external communication, both to our professionals and clients.&#160; During your internship you will support the team of Content &amp; Community and will have the opportunity to learn from them &#160;e-mail &amp; content marketing tools, processes and dynamics.&#160; The projects usually last up to 6 months. We have a strong preference for curricular internships.&#160;&#160;Your Role: Email &amp; Content Marketing Intern&#160;&#160;<ul><li>You will support content marketing activities to improve brand awareness, and roll out the content strategy based on the global marketing strategy and goals</li><li>You will help plan strategies and execute marketing campaigns (email marketing, content marketing)</li><li>You will manage deadlines and the quality of work</li><li>You will solve problems that have never been solved before; you will think, try, fail, repeat, and win</li></ul>&#160;You<ul><li>You speak Italian (native level) and English (fluent)</li><li>You are currently studying at a University and need an internship for your degree</li><li>You have some experience with the content side of marketing (email marketing tools like Mailchimp, Customer IO, social media management, etc.)</li><li>You are analytical and already have had experience with Excel/Google Sheets</li><li>You are itching for real responsibility - to be in a position where you can really make or break the company</li><li>You want to build something huge that will change the way all your friends and family look for services</li><li>You figure things out. You do not expect nor need hand-holding</li></ul>&#160;Selection steps - how it works<ul><li>First step: If you successfully pass the resum&#232; screening process, you will have a call with one of our recruiters</li><li>Second step: Interview with the supervisor and HR</li><li>Third step: Technical challenge through which we will test your reasoning and skills&#160;</li><li>Then: Interview with the Team Manager</li></ul>&#160;We will evaluate your candidature at every stage of the recruiting flow. No matter what stage you get, we will always share feedback with you. It is crucial for us to make it a learning experience and we are thankful for the time people spend with us.&#160; Our culture and environment - what you can expect&#160;<ul><li>An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment</li><li>Great, knowledgeable colleagues - we spend much time together and constantly learn from each other</li><li>Beautiful central office in Milan, with in-office foosball and xbox to let some steam after work</li><li>Flexible working hours and a possibility to work from home&#160;</li><li>Lunch vouchers, free fruit &amp; coffee&#160;</li><li>EVERYDAY casual dress code, with Friday beers on us! &#160;</li></ul>

Email & Content Marketing Intern

The teamThe person will be fully part of the HR Team, which takes care of all people-related projects, processes, and activities. We are doing our best to provide the best employee experience possible inside the organization.&#160;Your Role:<ul><li>You will deal with the overall office organization and management, in our employees' day-by-day needs;</li><li>You will support our HRBP in several company projects, such as Performance Reviews, Employment Policies, Learning &amp; Development, Recruitment;</li><li>You will help us store correct employees' information and double-check their data;</li><li>You will support the implementation of Company Policies;</li><li>You will take part in the organization of Company Events;</li></ul>&#160;You:<ul><li>You are a proactive and enthusiastic person, willing to prove yourself in a dynamic environment;</li><li>You have a passion for HR Topics and good interpersonal skills;</li><li>You are eager to learn and develop new skills</li><li>Registration with protected categories law 68/99;</li><li>Bachelor's or Master's Degree in Human Resources, Economics, or similar;</li><li>Good knowledge of the entire MS Office package;</li><li>Good knowledge of English;</li><li>Good knowledge of Italian Labour Law;</li><li>Preferable experience in the role of at least 2 years</li></ul>&#160;What we offer:An opportunity to bring impact and change the service market dynamics, in a stimulating and international environmentGreat, knowledgeable colleagues - we spend much time together and constantly learn from each otherBeautiful central office in Milan, with in-office foosball and Xbox to let some steam after workFlexible working hours and the possibility to work from homeLunch vouchers, free fruit &amp; coffeeEVERYDAY casual dress code, with Friday beers on us!&#160;

Office Management Specialist - Categoria Protetta

Your role:&#160;<ul><li>Collect, analyze and summarize account information and manage bookkeeping and other accounting operations based on the Italian system</li><li>Lead daily finance operations (daily payment list, bank transactions, etc);</li><li>Conduct monthly and yearly accounting closing processes in a deadline-driven environment;</li><li>Participate in monthly tax computing &amp; and prepare tax returns, balance sheets, profit/loss statements, etc.;</li><li>Be responsible for conducting monthly legal notices</li><li>Publish trial balances and legal financial statements in a timely manner;</li><li>Manage and improve customer invoice issuing process;</li><li>Closely work with the customer operations team and assist them in various functions (refunding, customer balances, etc);</li><li>Actively participate in improving the current accounting process;</li><li>Develop periodic reports for management;</li><li>Keep information confidential and secure them with random database backups;</li><li>Keep up with financial policy regulation and legislation changes;</li><li>Help restructure the international tax structure.</li><li>Lead annual audit process</li><li>Lead current accounting team</li></ul>&#160;You:&#160;<ul><li>Bachelor's / Master's degree in a related area;</li><li>Fluency in Italian &amp; English;</li><li>Proficiency in SAP is required;</li><li>5+ years of professional experience in an Accounting Department or Tax/Outsourcing Department in service sector companies;</li><li>Good knowledge of MS Office;</li><li>Good understanding of the Italian Tax Code;</li><li>Preferably have a CPA certificate;</li><li>Preferably knowledge/experience in various incentive legislation (R&amp;D, social security, etc.);</li><li>Big 4 experience is a plus</li></ul> Selection Steps - How it Works&#160;<ul><li>HR&#160;Phone Call&#160;</li><li>Technical Assignment</li><li>Technical Interview</li><li>Final Interview</li></ul>&#160;Culture and environment - What to Expect:&#160;<ul><li>Competitive salary &amp; performance bonus;</li><li>Freedom to test, fail and test again in a fast-paced environment;</li><li>Never-ending growth opportunities supported by learning &amp; development fund;</li><li>A working environment where you can bring impact in your daily activities and contribute to the success of the business;</li><li>Flexibility to work from home with minimum 7 days monthly presence in the office;</li><li>Company Events like parties, game nights, and an amazing office in central Milan where we have beers each Friday with foosball tournaments or Xbox games;</li></ul>

Senior Accountant

Your Role:&nbsp;<ul><li>Work with the Head of Category Strategy to increase the company's understanding of our Business Units and their prioritization</li><li>Shape and execute the strategy of a whole new strategic department</li><li>Gain quantitative insights using a wide array of analytical tools</li><li>Gain qualitative insights by collaborating with our research teams and by talking directly with our customers</li><li>Combine quantitative and qualitative insights to impact directly our customers' experience</li><li>Collaborate with stakeholders from every other department both to provide and gain additional findings</li><li>Showcase and present the results to the Management Team</li></ul>&nbsp; You:&nbsp;<ul><li>Great adaptability: you'll have to carry out a very diverse set of activities, from running operations, to presenting reports to the Management Team and thinking strategically</li><li>English language knowledge</li><li>Very good working knowledge of Excel/Google Sheets</li><li>Experience with Tableau and/or SQL knowledge is a plus</li><li>Basic knowledge of SEO and paid marketing concepts are a plus</li></ul>&nbsp; Our Culture and Environment - What you can expect:&nbsp;<ul><li>An international environment with smart yet humble people</li><li>A dynamic working context where priorities shift continuously</li><li>Category Strategy is a brand new department the company is betting on, you'd be one of the first&nbsp; to join together with the Head of the department</li><li>A chance to solve hard problems and do things you have never done before</li><li>Beautiful central office in Milan, with in-office foosball and xbox to let some steam after work</li><li>Flexible working hours and a possibility to work from home&nbsp;</li><li>Lunch vouchers for every day worked from the office and free fruit</li><li>EVERYDAY casual dress code, with Friday beers on us!</li></ul>&nbsp;*This position is reserved for candidates who belong to the Protected Categories (Categorie Protette) of the Italian Law 68/99